Privacy Policy

Effective Date: April 22, 2026
Last Updated: April 22, 2026

1. Introduction

NH Care Center, LLC (“NH Care Center,” “we,” “us,” or “our”) is a licensed Home Health Care Provider operating in the State of New Hampshire under NH Admin Rule He-P 809 and RSA 151. We are committed to protecting the privacy and security of the personal information we collect from visitors to our website, prospective clients, current clients, families, employees, and business partners.

This Privacy Policy describes how we collect, use, disclose, and protect information when you visit nhcarecenter.com (the “Website”), contact us through the Website, schedule appointments through our online booking system, or otherwise interact with our digital services.

2. Scope of This Policy

This Privacy Policy applies to:

• Information collected through nhcarecenter.com and any associated subdomains
• Information submitted through contact forms, inquiry forms, and online appointment scheduling
• Information collected automatically through cookies, analytics, and similar technologies
• Information received via email, phone, or postal mail in response to Website interactions

This Privacy Policy does not apply to:

• Protected Health Information (PHI) collected in the course of providing home health care services — that information is governed by our HIPAA Notice of Privacy Practices
• Employment records and applicant information, which are handled under separate internal policies
• Third-party websites linked from our Website — please review their privacy policies directly

3. Information We Collect

3.1 Information You Provide Directly

We collect information you voluntarily submit, including but not limited to:

• Contact Information: Name, email address, mailing address, phone number
• Inquiry Information: The content of messages you send us, service interests, care needs descriptions, and any other information you choose to share
• Appointment and Scheduling Information: Information submitted through Microsoft Bookings or other scheduling tools, including preferred dates, times, and the nature of the consultation
• Family/Caregiver Information: If you are inquiring on behalf of a loved one, information about the potential client and your relationship to them
• Employment Inquiry Information: Resumes, qualifications, and contact details submitted in connection with career interests

3.2 Information Collected Automatically

When you visit our Website, we may automatically collect:

• Device and Browser Information: IP address, browser type and version, operating system, device type, screen resolution
• Usage Information: Pages visited, time spent on pages, navigation paths, referring URLs, search terms used to reach our site
• Location Information: General geographic location derived from IP address (typically city or region level)
• Cookies and Similar Technologies: As described in Section 6 below

3.3 Information from Third Parties

We may receive information from third-party services we use, including Microsoft (for Bookings), our website host (Hostinger), analytics providers, and referral sources such as discharge planners, physicians, or family members who refer potential clients to us.

3.4 Sensitive Information

Please do not submit detailed medical information, Social Security numbers, insurance numbers, or other sensitive personal information through our contact forms or general email. If you need to share sensitive information to arrange services, we will direct you to a secure intake process appropriate to the type of information involved.

4. How We Use Your Information

We use the information we collect for the following purposes:

• To Respond to Inquiries: Answer your questions, provide information about our services, and follow up on requests
• To Schedule and Manage Appointments: Confirm bookings, send reminders, and coordinate initial consultations
• To Provide Services: Transition prospective clients into our intake process and deliver home health care services in compliance with NH Admin Rule He-P 809
• To Improve Our Website and Services: Analyze usage patterns, troubleshoot technical issues, and enhance user experience
• To Communicate: Send service-related communications, updates about our organization, and (with appropriate consent) informational content
• To Comply With Legal Obligations: Meet requirements under HIPAA, NH state regulations, federal law, and applicable licensing requirements
• To Protect Rights and Safety: Detect and prevent fraud, security incidents, and misuse of our Website
• For Employment and Recruiting: Evaluate applications for open positions and communicate with candidates

5. How We Share Your Information

We do not sell your personal information. We may share information in the following limited circumstances:

5.1 Service Providers

We share information with vendors and contractors who perform services on our behalf, such as website hosting (Hostinger), email services, appointment scheduling (Microsoft Bookings), analytics providers, and IT support. These providers are contractually obligated to use information only as needed to provide services to us.

5.2 Business Associates (for PHI)

If you become a client, any sharing of Protected Health Information with business associates is governed by HIPAA and executed under Business Associate Agreements (BAAs), as described in our Notice of Privacy Practices.

5.3 Legal Requirements

We may disclose information when required to do so by law, subpoena, court order, or valid governmental request, or when we believe disclosure is necessary to:

• Comply with legal obligations under federal or New Hampshire law
• Protect and defend our rights or property
• Prevent or investigate possible wrongdoing
• Protect the personal safety of clients, staff, or the public
• Cooperate with NH Department of Health and Human Services, licensing boards, or other regulatory authorities

5.4 Business Transfers

In the event of a merger, acquisition, sale of assets, or similar business transaction, information may be transferred to the successor entity, subject to applicable confidentiality and HIPAA requirements.

5.5 With Your Consent

We may share information for other purposes with your express consent.

6. Cookies and Tracking Technologies

Our Website uses cookies and similar technologies to function properly and to help us understand how visitors use our site.

6.1 Types of Cookies We Use

• Essential Cookies: Required for basic Website functionality, such as page navigation and secure areas
• Functional Cookies: Remember your preferences and settings to improve your experience
• Analytics Cookies: Collect aggregated information about how visitors use our Website so we can improve it
• Third-Party Cookies: Set by services we integrate with, such as Microsoft Bookings and any analytics tools

6.2 Managing Cookies

Most web browsers allow you to control cookies through their settings. You can set your browser to refuse cookies or alert you when cookies are being sent. However, disabling cookies may affect Website functionality, including appointment scheduling.

6.3 Do Not Track

Our Website does not currently respond to “Do Not Track” (DNT) signals. We will update this policy if that changes.

7. Third-Party Services

Our Website uses or integrates with the following third-party services:

• Microsoft Bookings: For appointment scheduling. Information submitted is governed by Microsoft’s privacy policy.
• Hostinger: Our website hosting provider.
• WordPress: The underlying platform for our Website.

Our Website may also contain links to external websites (such as government resources, medical information, or partner organizations). We are not responsible for the privacy practices or content of those sites. Please review the privacy policies of any third-party websites you visit.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect information from unauthorized access, disclosure, alteration, and destruction. These safeguards include:

• Transport Layer Security (TLS/HTTPS) encryption for Website traffic
• Access controls limiting information access to authorized personnel
• Regular review of security practices
• Staff training on privacy and security requirements
• HIPAA-compliant safeguards for all Protected Health Information, including encryption at rest and in transit where applicable

9. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal and regulatory obligations, resolve disputes, and enforce our agreements. Retention periods vary based on the type of information:

• Website Inquiries: Typically retained for up to 3 years unless a client relationship is established
• Client Records (PHI): Retained in accordance with NH Admin Rule He-P 809, HIPAA, and applicable medical record retention requirements — generally a minimum of 7 years, longer for minors
• Employment Records: Retained per applicable federal and NH employment law
• Website Analytics: Aggregated data may be retained indefinitely; individually identifiable log data is typically retained for a limited period

10. Your Rights and Choices

10.1 General Rights

You may:

• Request Access: Ask what personal information we hold about you
• Request Correction: Ask us to correct inaccurate or incomplete information
• Request Deletion: Ask us to delete your personal information, subject to legal retention requirements
• Opt Out of Marketing: Unsubscribe from marketing emails by using the unsubscribe link in any such message or by contacting us directly
• Withdraw Consent: Where we process information based on consent, you may withdraw consent at any time

10.2 HIPAA Rights

If you are a client, you have additional rights under HIPAA with respect to your Protected Health Information, including the right to access, amend, receive an accounting of disclosures, and request restrictions on uses and disclosures. These rights and the process for exercising them are detailed in our separate Notice of Privacy Practices.

10.3 State Privacy Rights

Depending on your state of residence, you may have additional privacy rights under applicable state law. Residents of states with comprehensive privacy laws may have the right to know, delete, correct, and limit the use of their personal information, and to non-discrimination for exercising these rights. To exercise any applicable state law rights, contact us using the information in Section 13.

10.4 How to Exercise Your Rights

To exercise any of the rights described above, please contact us using the information in Section 13. We will respond within a reasonable timeframe and in accordance with applicable law. We may need to verify your identity before fulfilling certain requests.

11. Children’s Privacy

Our Website is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13 through the Website in violation of the Children’s Online Privacy Protection Act (COPPA). If you believe a child has provided personal information to us through the Website, please contact us immediately and we will take steps to delete that information.

Note: In the course of providing home health care services, we may care for minor clients. Information about minor clients is collected through appropriate intake processes with parental/guardian consent and is governed by HIPAA and our Notice of Privacy Practices, not this Website Privacy Policy.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the “Last Updated” date at the top of this policy and, where appropriate, provide additional notice (such as a prominent Website notice or email notification). We encourage you to review this Privacy Policy periodically.

Your continued use of our Website after any changes indicates your acceptance of the updated Privacy Policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

14. Complaints

If you believe your privacy rights have been violated, you may file a complaint with us directly using the contact information above. You may also file a complaint with one of the following authorities:

14.1 For HIPAA-Related Concerns

14.2 For NH Home Health Care and Facility Licensing Concerns

As a licensed Home Health Care Provider in New Hampshire, NH Care Center, LLC is regulated by the NH Department of Health and Human Services, Health Facilities Administration (HFA). Complaints specifically related to home health services may be reported to the dedicated hotline:

Complaints regarding licensing matters may also be submitted to:

14.3 For General Consumer Privacy Concerns

Non-Retaliation: We will not retaliate, intimidate, threaten, coerce, discriminate against, or take any adverse action against any person for filing a complaint, cooperating with an investigation, or opposing any act or practice made unlawful by applicable privacy laws.

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© 2026 NH Care Center, LLC. All rights reserved.
Licensed Home Health Care Provider — State of New Hampshire