For Healthcare Professionals

Referring a patient to NH Care Center

NH Care Center is a New Hampshire-licensed home health agency providing both skilled nursing (medical) and personal care (non-medical) services under one license. We work directly with discharge planners, hospital case managers, SNF social workers, physician practices, and Aging and Disability Resource Center options counselors to coordinate seamless transitions home.

Call referral line: (603) 369-4880 info@nhcarecenter.com

48-hour RN assessment commitment Urgent same-day discharges considered case-by-case — call us.

Why partner with us

Medical + non-medical under one license

Rare in New Hampshire. Your patient doesn't need two agencies — companionship and skilled nursing flow through the same team, same care plan, same record.

100% RN-supervised

Every client receives an RN-developed plan of care and ongoing RN supervisory visits — required by NH home health regulations and built into our operational model.

48-hour RN assessment SLA

We commit to an in-home RN assessment within 48 hours of accepting a referral. Same-day urgent discharges considered case-by-case.

HIPAA-compliant intake infrastructure

Enterprise-grade. Managed devices, encrypted email, signed BAAs, audited chain of custody. Zero PHI friction at handoff.

CFI, Private Pay, LTCi, VA

We accept Choices for Independence Waiver, private pay, all major LTCi carriers, and VA Aid & Attendance benefits. Medicare and commercial in process.

Local, accountable leadership

Family-owned, Concord-based. Our Administrator/DON is reachable directly — not buried behind a national call center.

What we accept

Clinical capabilities

  • RN assessments and ongoing supervisory visits
  • Medication management and reconciliation
  • Wound care (Stage I–IV, surgical, diabetic)
  • IV therapy, PICC and midline catheter care
  • Urinary catheter management
  • PEG / J-tube management
  • Chronic disease monitoring — CHF, COPD, diabetes
  • Post-surgical recovery and post-hospitalization care
  • Dementia behavioral support and family caregiver education
  • Personal care, companionship, homemaking, respite

Payer mix accepted today

  • Choices for Independence (CFI) Medicaid Waiver — enrolled provider
  • Private Pay — written estimate before care begins per RSA 151:21-b
  • Long-Term Care Insurance — all major carriers
  • VA Aid & Attendance — veteran/spouse pension benefit

In process: Medicare certification and commercial insurance contracts (Anthem BCBS NH, Harvard Pilgrim, Cigna, Aetna). Not accepted as of publication date — call us if you have questions about timing.

Service area

We serve all of New Hampshire. Highest case density in Merrimack, Hillsborough, Rockingham, Belknap, and Strafford counties. Statewide coverage available on a case-by-case basis depending on shift length and caregiver availability.

How to refer a patient

Three options. All routed to clinical leadership for immediate triage.

1

Call our dedicated referral line

(603) 369-4880

Distinct ring routes to our Administrator/DON and Operations. Voicemail monitored 24/7 — response within 4 hours on weekends.

2

Email basic referral information

info@nhcarecenter.com

Please use "Referral" in the subject line so we route it to clinical leadership immediately.

Do not send PHI by email. Standard email is not encrypted end-to-end. Send only basic intake information (patient initials, payer source, anticipated discharge date, requesting party name and callback). Our RN will call you back to take protected health information over the phone or via a secure channel.

3

Hand off in person or by fax

For hospital discharge planners and SNF social workers preferring paper referrals: call us first and we'll coordinate the right secure handoff method for your facility — often a brief in-person discussion at discharge or a transmission through your existing secure channel.

Our intake process

  1. 1

    Referral received

    Call or basic email reaches clinical leadership directly. We confirm receipt within one business day (often within hours).

  2. 2

    RN assessment within 48 hours

    A licensed RN conducts an in-home assessment with the patient and family. Urgent same-day discharges considered case-by-case.

  3. 3

    Plan of care developed

    Personalized care plan based on assessment findings, referring clinician's orders, and family input. Written cost estimate provided per NH RSA 151:21-b before any services begin.

  4. 4

    Care begins

    Services typically start within days of the assessment — or within hours for urgent discharges. RN supervisory visits scheduled per care plan acuity.

About our infrastructure

NH Care Center operates on enterprise-grade HIPAA-compliant infrastructure built specifically for healthcare data. Every device managed under Microsoft Intune with conditional access, encrypted email with SPF/DKIM/DMARC verification, signed Business Associate Agreements with every PHI-touching vendor, and audited chain of custody on every referral. The result for referring partners: zero PHI friction during discharge handoff.

  • Microsoft 365 / Entra ID with Conditional Access and MFA on all staff accounts
  • Intune-managed devices with BitLocker encryption and ASR hardening
  • Signed Business Associate Agreements with every PHI-touching vendor
  • Email with SPF/DKIM/DMARC enforced and inbound TLS verified
  • Audited chain of custody — every referral logged, every access traceable

About our clinical leadership

Mina Dhamala-Thatal, RN serves as Administrator and Director of Nursing. She personally oversees every plan of care, conducts RN supervisory visits, and is the direct point of contact for case managers and social workers coordinating complex referrals. Case managers can reach her on the dedicated B2B referral line below.

Call clinical leadership: (603) 369-4880 Meet our team

Ready to refer a patient?

Call the dedicated referral line. We answer fast, take the basic referral information, and an RN reaches out to schedule the assessment within 48 hours.

(603) 369-4880 Email basic info